Privacy Policy

Lenergy Pty Ltd ("Lenergy", "we", "us") is committed to protecting your privacy. This policy explains how we collect and handle personal information you provide through our website and marketing funnel.

1. Who we are

Lenergy, based in Moss Vale, NSW. Contact: hello@lenergy.com.au · 1300 887 785.

2. Information we collect

Through our survey we collect: postcode, home ownership status, electricity bill range, current solar situation, frustrations, product interest, timing, preferred call time, name, mobile number and email address. We also collect device and browsing data via cookies and advertising pixels.

3. How we use it

• To respond to your quote request and design your custom solar/battery system.
• To arrange a call at your preferred time.
• To improve our marketing and measure ad performance via Google, Meta and other advertising platforms.
• To comply with our legal obligations.

4. Advertising pixels

We use Meta (Facebook/Instagram) Pixel and Google Ads/Analytics tags to measure conversions and show relevant ads. These platforms may set cookies on your device. You can opt out via your browser settings or the platforms' opt-out tools.

5. Sharing

We do not sell your data. We share it only with (a) our team and installers to fulfil your request, (b) trusted service providers (CRM, email/SMS, ad platforms), and (c) authorities where required by law.

6. Retention

We retain your information for as long as needed to serve you and meet legal obligations, typically up to 7 years.

7. Your rights

You can request access, correction or deletion of your data at any time by emailing hello@lenergy.com.au.

8. Changes

We may update this policy from time to time. The current version always lives at this URL.